Due to the nature of our hand made specific and individual products, we are unable to accept returns. Orders can be canceled BY NOTIFYING US WITHIN TWO BUSINESS DAYS PRIOR TO SHIPPING DATE.
Please consider that our pom poms are made of different type of fur and some variance in color, shape and size is normal.
Should you have any questions and concerns, please contact us at [email protected] and we will do everything possible to help you.
Full refund on physical goods is issued for all orders cancelled within two business days prior to shipping date.
Refunds are not issued on any type of a digital product (eg. patterns, etc.).
If for any reason you don’t like our product upon delivery, please reach out to us via email [email protected] and we will do everything possible to help you.